Returns

All orders are thoroughly checked before leaving our premises. On receipt of your order we request that you check the items as soon as possible. If you are unhappy or unsatisfied with your order for any reason, please contact us on +44 (0)1752 897923 or sales@blokesbags.co.uk. Please have your order number to hand when you contact us as it will allow us to find your order quickly.

Once you have notified us that you are returning an item to us, please do so within 28 days of delivery for a refund or exchange. The item must be unused, be in its original packaging, with any tags still attached, and be suitable for re-sale. We reserve the right to refuse returns or to charge you our fees and expenses if the product is received otherwise than in accordance with these requirements. Postage costs for returning items to us cannot be refunded, unless the item is faulty or damaged. Refunds for returned items will be paid within 30 days.

We recommend that when you send your order back to us you ensure you keep a receipt as proof of posting. Some people may prefer to  use a tracked delivery service as we cannot be held responsible for any parcel lost during transit to us. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to recover their value if required. This returns policy does not affect your rights when we are at fault - for example if goods are faulty or misdescribed.

Our return address is:

Blokes Bags
Crystal Clear Partnership Ltd
The Display Works
East Way
Lee Mill Industrial Estate
Devon
PL21 9GE

Once your item has been returned, we will inspect it and take the necessary action as soon as possible.

Faulty/Damaged Goods

If any item you receive from us arrives damaged, please contact us as soon as possible on +44 (0)1752 897923 or by email at sales@blokesbags.co.uk We will then advise you on the best course of action. In most cases we will ask you to return the item to us for an exchange or refund and we will then also refund the cost of posting the item back to us.

Please do not return a damaged order to us without contacting us first.

Complaints Procedure

We pride ourselves on the high level of customer care that Blokesbags provides. However we take complaints very seriously and have strict procedures in place to ensure that they are dealt with fairly and effectively.

If you have a complaint please e-mail sales@blokesbags.co.uk or telephone +44 (0)1752 897923 with the following information:

  • Order number
  • Decription of goods (please make this as informative as possible)
  • Contact name and telephone number and/or email address.

We will endeavour to respond to your complaint within a maximum of 48 hours, providing a resolution to the complaint or at the very least a timescale for such resolution (you will of course be kept fully informed of its progress if this is the case). All complaints will be kept strictly confidential.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to the minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
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