Mainland and Non-Mainland UK Delivery Rates
|Delivery Time||Order under £50||Order over £50|
|UK Standard Delivery||2 - 3 Working Days||£6.95||FREE|
|UK Next Day - Tracked & Signed*||Next Working Day||£11.95||£11.95|
*Next day delivery is only available on certain items and please note we can only guarantee next day delivery for orders placed before 2pm.
European Delivery Rates
|Delivery Time||Up to 250g||Up to 500g||Up to 1kg||Up to 1.75kg||Up to 2kg||Up to 2.5kg||Up to 3kg||Up to 4kg||Up to 5kg|
|Standard||3 - 5 Working Days||£6.70||£8.15||£11.05||£15.40||£16.85||£19.75||£37.00||£41.00||£46.00|
|Tracked & Signed||3 - 5 Working Days||£11.70||£13.15||£16.05||£20.40||£21.85||£24.75||Ask for quote||Ask for quote||Ask for quote|
For the purposes of Royal Mail, Europe includes both EU and non EU countries and Russia. The tracked and signed for option is only available for those European destinations appearing on the Country Lookup List, which can be found here. Standard delivery for orders over 2.5kg are sent via Parcelforce. Please contact us for a quote on tracked delivery for European orders over 2.5kg.
We can ship to almost any country in the world, please contact us for a quote prior to ordering.
How quickly will my order arrive?
Our aim is to dispatch all orders placed before 2pm on the same day. Any orders placed after that time will be dispatched on the next available working day.
We will send you a notification email when your order has been dispatched. The time your order takes to arrive will depend on the delivery option you choose.
While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day.
How can I track the status of my order?
You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive an email when your order has been dispatched.
In your dispatch confirmation email we will include any relevant tracking numbers, allowing you to track your parcel on the Royal Mail website. You will only receive a tracking number if you have chosen a tracked delivery option for your order.
What days will my order be delivered on?
Royal Mail deliver Monday to Saturday. Times vary according to local service. Guaranteed next day deliveries will be before 1pm..
Will I need to sign for my order?
If you have chosen the ‘signed for’ delivery option, you will have to sign for your parcel upon receipt.
Special delivery instructions
If you have any special instructions for delivery, such as leaving your parcel with a neighbour, please include them in the ‘special instructions’ section at the checkout.
I have a query regarding my delivery?
If you have any queries regarding your delivery please ring us on +44 (0)1752 897923 or email us at email@example.com.
If we cannot deliver your order within the specified time period we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide a full refund.
How carefully is my order packaged?
We take great care in packaging your order, using the necessary materials according to its weight & size. To minimise the environmental impact of our packaging, we use Eco Poly Mailer bags which incorporate recycled material and are biodegradable and/or reusable.
What do I do if my order arrives damaged?
If any item you receive from us arrives damaged, please contact us as soon as possible on +44 (0)1752 897923 or by email at firstname.lastname@example.org.
In most cases we will ask you to return the item to us for an exchange or refund and we will then also refund the cost of posting the item back to us.
Please do not return a damaged order to us without contacting us first.